Terms, Conditions & Policies

(GSA Terms and Conditions may vary. Contact Customer Service)


PAYMENT AND CREDIT TERMS
To establish an account, Customer will submit completed Credit Application signed by company officer, Federal Tax ID W-9 Form and State Re-Sale Certificate. Once approved, payment terms are net 30 days.

Prior to Customer’s credit approval (with receipt of required documents), payment may be provided with credit card. ESI accepts corporate checks, VISA, MasterCard and American Express.

Past Due Accounts: Open orders or pending shipments will be held until account is brought current. ESI reserves the right to amend account terms, at any time, based on account history. Contact Accounting for details.

Deposits: Subject to sales and credit history, deposit may be required to process large orders.

PURCHASE ORDER SUBMISSION
Purchase Orders should be submitted via email to orders@esiergo.com. POs should include “Ship To” and “Bill To” information along with complete Product PART numbers and Customer cost. Incomplete POs or changes may delay processing and shipment pending completion of all necessary information.

ORDER CHANGES or CANCELLATIONS
All Customer cancellations and changes must be submitted to ESI in writing to orders@esiergo.com. Order changes are defined as the deletion of line items or changes in quantity or requested Ship Date or Ship To address. Order changes that result in a quantity reduction may be subject to an adjustment in pricing. Changes or cancellations after the Order Acknowledgement is sent are subject to a fee totaling 10% of Net. Change or cancellation requests are not considered accepted until ESI provides a revised Order Acknowledgement.

Under no circumstances will changes or cancellations be accepted on any order, special order, custom product or custom order specification without the express written consent of ESI. All such custom and special orders are non-cancellable and non-returnable.

TAXES
ESI is not responsible for collection of sales tax on products sold to dealers. Dealer must provide Federal Tax ID Form and State Resale Certificate to establish an open account with ESI.

PRICING
ESI reserves the right to revise all prices, discounts, and freight terms, at any time, without notice. Current product pricing is included on product pages at www.esiergo.com. Prices which are in effect at time of order shall apply. Orders with requested ship dates of more than 90 days from receipt by ESI are subject to current/active pricing at shipment date.

Adjustable Table orders totaling under $5,000 LIST will be charged a 5% shipping fee (of the total LIST price). To meet this $5,000 LIST minimum, orders must be shipped at the same time to one location, dock-to-dock.

FTC Apollo PAC Station orders totaling under $25,000 LIST will be charged a 7% shipping fee (of the total LIST price). To meet this $25,000 LIST minimum, orders must be shipped at the same time to one location, dock-to-dock.

SHIPPING and DROP-SHIPPING
In general, orders from customers with an open account in good credit standing are processed and shipped within 48 hours unless otherwise requested. Orders which include products designated as “LLT”(Longer Lead Time), custom products, or non-catalog items are not included in this policy. Large orders may also require additional lead time. ESI ships orders by way of standard ground carrier service dock-to-dock within the contiguous 48 states. Special requests such as “call before delivery”, “delivery lift gate required”, residential delivery or re-routed deliveries may not be available or may be subject to additional charges. Contact Customer Service for expedited delivery requests or deliveries outside of the contiguous 48 states.

Orders under $75 Net will incur a $14.99 flat shipping fee.

DELIVERY – DAMAGE /CLAIMS
ESI securely packages products to reduce risk of damage during shipment. ESI verifies order quantity and weight with carrier before any shipments are sent. When receiving an order, first confirm quantity of boxes delivered with carrier’s quantity and inspect boxes for signs of damage. Carrier must record damages or shortages at time of delivery or claims will not be accepted. Do not sign for the shipment until it is verified. Signing a freight bill without any notation relieves the carrier of any responsibility and serves as your acknowledgement to ESI that shipment was received in full. Shortages or hidden damage found upon opening the shipment must be reported to ESI in writing within five (5) business days of delivery or Customer waives right to submit a claim. Damaged freight must not be removed from point of

delivery and must remain in original packaging for inspection by carrier. ESI is not responsible for damages or shortages occurring after delivery. ESI reserves the right to request return of damaged or defective products.

RETURNS
Request for product returns must be made to ESI within 60 days of receipt of the product. Custom or non-catalog products are non-returnable. Contact ESI Customer Service by email customerservice@esiergo.com or phone 800.833.3746 to request a Return Authorization (RA) Number. Please have the original Purchase Order number or ESI Order number available. Once the RA documentation is issued, the product along with a copy of the RA form must be received at ESI within 30 days. Package(s) should be sent to:

ESI Ergonomic Solutions
ATTN: Returns Department
4030 East Quenton Drive, Suite 101
Mesa, AZ 85215

• Products returned to ESI without having been issued a Return Authorization or those not meeting the return requirements will not be eligible for credit.
• A re-stocking fee of 25% will apply to all non-warranty returns.
• To protect your return against loss, we recommend choosing a carrier who will provide tracking information and the ability to insure the shipment.
• Products which have been fully or partially assembled are not returnable.
• Products must be returned in undamaged, re-sellable condition and in original packaging.
• Products should be carefully repacked to avoid damage during return shipping. Claims for product damaged on the return shipment are the responsibility of the customer.
• Products must be received at ESI’s Warehouse within 30 days of the date of the Return Authorization to be eligible for credit. Products received after this date will not receive credit.

Upon receipt the product will be inspected to ensure it meets ESI’s return guidelines. Once approved, the original form of payment will be credited appropriately or a replacement will be sent. No credit will be issued for unauthorized product returns or those not meeting return guidelines. Do not make any adjustments to your account until receipt of ESI Credit Memo. Costs associated with installation, return shipping, etc. of returned products will not be reimbursed. Please allow up to 30 days for returns processing.

WARRANTY
Complete warranty information is available upon request. ESI will repair or replace any product that is determined to be defective after inspection by an authorized ESI representative. Warranty shall apply to original purchaser only and request must be submitted with original Purchase Order number. Warranties are based on normal installation and use of products in a standard 8-hour shift. Warranty does not apply to damage in shipment caused by carriers, damage caused during installation, normal wear and tear, use or conditions. Products that are modified or tampered with in any way by any person other than an authorized ESI Representative will not be covered under warranty. Costs (such as installation, labor fees or express shipping) incurred due to replacement of products will not be covered under warranty.

Due to changing market demands, ESI periodically adds, modifies or discontinues certain products. ESI reserves the right to add, modify and/or discontinue products at any time without notice.