Product Terms and Conditions

Customer shall order Products (the "Products") as agreed upon by the Parties in accordance with the following terms and conditions ("Terms and Conditions"). ESI ("ESI") and Customer are individually referred to as a "Party" and collectively as "Parties". ESI will provide the Products to the Customer, through ESI’s normal distribution channels.

All prices shown are in US dollars. Contact Customer Service for a current Canadian Foreign Exchange Conversion Rate.


Due to changing market demands, ESI periodically may elect to discontinue certain products. ESI reserves the right to change and/or discontinue products at any time without notice.


To establish an account, Customer must complete and submit ESI’s New Account Application (signed by company officer), Federal Taxpayer ID (Form W-9) and State Resale Certificate. Once credit is approved, payment terms are net 30 days. Prior to Customer’s credit approval (with receipt of required documents), prepayment of orders may be made by corporate check, or for convenience, credit cards (VISA, Master Card and American Express) are accepted.

Past Due Accounts: Open orders or pending shipments will be held until the account is brought current. ESI reserves the right to amend account terms, at any time, based on account history. Contact Accounting for details.

Deposits: Subject to sales, credit history, and credit lines, a deposit may be required to process large orders.


Purchase Orders (POs) should be submitted via e-mail to POs should include "Ship To" and "Bill To" information along with complete ESI product model numbers and Customer cost. Government orders require a copy of the agency PO at the time the order is placed with ESI. All Purchase Orders shall be subject to written acceptance by an authorized representative of ESI. Incomplete POs or changes will delay processing and shipment until receipt of all necessary information and ESI’s issuance of revised Sales Order Acknowledgment.


All Customer cancellations and changes must be submitted to ESI in writing to Order changes include the addition/deletion of line items or changes in quantity or requested Ship Date or Ship To address. Order changes that result in a quantity reduction may be subject to an adjustment in pricing. Change or cancellation requests are not considered accepted until ESI provides a revised Sales Order Acknowledgment. Changes may result in processing delays or shipping delays. Under no circumstances will changes or cancellations be accepted on any special order, custom product, or worksurface order without the express written consent of ESI. All such custom and special orders are non-returnable.


ESI is not responsible for the collection of sales tax on products sold to dealers. Dealers must provide Federal Taxpayer ID (Form W-9) and State Resale Certificate to establish an account with ESI. Dealers are responsible for any sales or use taxes assessed if dealer requests that ESI dropship direct to dealer’s customer.


ESI reserves the right to revise all pricing, discounts, and freight terms, at any time, without notice. Current product pricing is included on product pages at Prices which are in effect at the time of order shall apply.


48 Hour Ship Program

ESI offers 48-hour shipping on the majority of products. 48-hour ship products are shipped out of Phoenix, Arizona, within two business days of receiving the Purchase Order, depending on quantity ordered and available inventory. Orders that include products with longer lead times including special orders, custom products, or worksurface orders, are designated as "LT" (Lead Time) and therefore not included in the 48-hour ship program. Large orders may also require additional lead time. Products designated as "LT" (Lead Time) could take up to 90 days ARO for delivery. Call for on-hand availability. Please note:

1. For the order to qualify for 48-hour shipping, all products on the Purchase Order must be available under the 48-hour ship program.

2. Purchase Orders that include LT designated products will be shipped based on the lead time of the LT designated products unless otherwise requested.

3. 48-hour orders will be shipped out within two business days unless otherwise specified on the Purchase Order.

Freight Terms

SI ships orders by way of standard ground carrier service dock-to-dock within the contiguous 48 states. Special requests such as “call before delivery”, “delivery lift gate required”, residential delivery, re-routed deliveries, or specific delivery date/time requests may be subject to additional charges or may not be available. Contact our Customer Service Department for expedited delivery requests or deliveries outside of the contiguous 48 states.

Customers will be charged additional fees for changes made to orders that have already departed the facility, resulting in re-delivery or re-consignment.

ESI accepts requests for expedited freight at the customer’s expense. Please contact our Customer Service Department at 800.833.3746 and provide your preferred carrier account number in which to charge the expedited freight.

Worksurfaces may be drop shipped from a separate location and may arrive on a date different than the other items on the order.

Orders of $250 list or more, ship free freight. A $25 flat shipping fee will be incurred for orders under $250 list. 


Cutting Fee - A fee of $40 List will be assessed per unit for all custom cutting requests.


ESI offers will call pickup at our Mesa, AZ facility. Will call pickups are available Monday through Friday from 7am to 3pm. Request for will call must be included in Purchase Order. Will call orders will be invoiced on the date requested for pickup.


ESI securely packages products to reduce the risk of damage during shipment. ESI verifies order quantity and weight with the carrier before any shipments are sent. When receiving an order, first confirm the quantity of boxes delivered with carrier’s quantity and inspect boxes for signs of damage. The carrier must be notified of damages or shortages at the time of delivery, or claims will not be accepted. Do not sign for the shipment until it is verified. Signing a freight bill without any notation relieves the carrier of any responsibility and serves as your acknowledgment to ESI that shipment was received in full. Discrepancies or concealed damage found upon opening the shipment must be reported to ESI in writing within five (5) business days of delivery or Customer waives right to submit a claim. Damaged products must not be removed from point of delivery and must remain in original packaging for inspection by the carrier. ESI is not responsible for damages or discrepancies occurring after delivery. ESI reserves the right to request a return of damaged or defective products.


Contact ESI Customer Service by e-mail ( or phone (800.833.3746) to request a Return Authorization (RA) form. Please have the original PO number or ESI order number available. Request for product returns must be made to ESI within 60 days of the date shipped. Products, along with a copy of the RA form, must be received at ESI’s Warehouse within 30 days of the date of the RA form issuance to be eligible for a credit. Products received after this date will not receive credit. Custom products, non-catalog products, and worksurfaces are non-returnable. Package(s) should be sent to:

ATTN: Returns Department
4030 East Quenton Drive, Suite 101
Mesa, AZ 85215

Upon receipt, the product will be inspected to ensure it meets ESI’s return guidelines. Once approved, your account will be credited appropriately. No credit will be issued for unauthorized product returns or those not meeting return guidelines. Do not make any adjustments to your account until receipt of ESI Credit Memo. Costs associated with installation, return shipping, etc. of returned products will not be reimbursed. Please allow up to 30 days for returns processing.


ESI warrants to the original purchaser that its products are free from defects in workmanship and materials based on normal installation and use of the product in an 8-hour shift.

ESI will repair or replace any product that is determined to be defective with the same or comparable product after inspection by an authorized ESI representative. Warranty shall apply to original purchaser only and request must be submitted with original PO number.

Warranty does not apply to damage in shipment caused by carriers, damage caused during installation, normal wear and tear, use or conditions. Products that are modified or tampered with in any way by any person other than an authorized ESI representative will not be covered under warranty. Costs (such as installation, labor fees or express shipping) incurred due to the replacement of products will not be covered under warranty.

All ESI products are covered under a 15 year warranty, except the components products listed below:

July 2019 Commercial Terms & Conditions

Click to download a printer-friendly PDF

July 2019 Warranty Policy

Click to download a printer-friendly PDF