Terms and Conditions

All prices shown are in US dollars. Contact Customer Service for a current Canadian Foreign Exchange Conversion Rate.

GSA Terms and Conditions may vary. Contact Customer Service for more information. 

PAYMENT AND CREDIT TERMS

To establish an account, Customer must submit completed ESI's new account application (signed by company officer), Federal Taxpayer ID (Form W-9) and State Resale Certificate. Once credit is approved, payment terms are net 30 days. Prior to Customer’s credit approval (with receipt of required documents), prepayment of orders may be made by corporate check, or for your convenience, credit cards (VISA, Master Card and American Express) are accepted. 

Past Due Accounts: Open orders or pending shipments will be held until account is brought current. ESI reserves the right to amend account terms, at any time, based on account history. Contact Accounting for details.

Deposits: Subject to sales and credit history, deposit may be required to process large orders.

PURCHASE ORDER SUBMISSION

Purchase Orders (POs) should be submitted via e-mail to [email protected]. POs should include “Ship To” and “Bill To” information along with complete ESI product part numbers and Customer cost. Incomplete POs or changes will delay processing and shipment pending receipt of all necessary information, ESI approval of order, and issuance of Sales Order Acknowledgement by ESI.

ORDER CHANGES OR CANCELLATIONS

All Customer cancellations and changes must be submitted to ESI in writing to [email protected]. Order changes include the addition/deletion of line items or changes in quantity or requested Ship Date or Ship To address. Order changes that result in a quantity reduction may be subject to an adjustment in pricing. Changes or cancellations after the Sales Order Acknowledgement is sent are subject to a 10% of Net fee. Change or cancellation requests are not considered accepted until ESI provides a revised Sales Order Acknowledgement. Changes will result in processing delays and scheduled shipments of at least 24 hours.

Under no circumstances will changes or cancellations be accepted on any order, special order, custom product, work surface order, or custom order specification without the express written consent of ESI. All such custom and special orders are non-cancellable and non-returnable. 

TAXES

ESI is not responsible for collection of sales tax on products sold to dealers. Dealers must provide Federal Taxpayer ID (Form W-9) and State Resale Certificate to establish an account with ESI. Dealers are responsible for any sales or use taxes assessed if dealer requests that ESI dropship direct to dealers’ customer.

PRICING

ESI reserves the right to revise all pricing, discounts, and freight terms, at any time, without notice. Current product pricing is included on product pages at esiergo.com. Prices which are in effect at time of order shall apply. Orders with requested ship dates of more than 90 days from receipt by ESI are subject to current/active pricing at shipment date.

SHIPPING

In general, orders from Customers with an open account in good credit standing are processed and shipped within 48 hours unless otherwise requested. Orders which include products designated as LLT (Longer Lead Time), custom products, table base/work surface orders or non-catalog items are not included in this policy. Large orders may also require additional lead time. ESI ships orders by way of standard ground carrier service dock-to-dock within the contiguous 48 states. Special requests such as “call before delivery”, “delivery lift gate required”, residential delivery or re-routed deliveries may not be available or may be subject to additional charges. Contact Customer Service for expedited delivery requests or deliveries outside of the contiguous 48 states. 

Orders under $100 Net will incur a $14.99 flat shipping fee.

Table base orders for quantity of less than 20 normally ship in 48 hours. Standard laminate work surface orders for quantity of less than 20 normally ship in 10-14 business days. For lead times on all larger quantities of table bases/work surfaces please call Customer Service.  Work surfaces may be drop-shipped from a separate location. Work surfaces are not sold separately and must be purchased with a table base. Orders for table bases, or table bases with work surfaces, totaling under $8,000 LIST will be charged a shipping fee equal to 8% of the total LIST price of table bases and work surfaces. 

DELIVERY – DAMAGE /CLAIMS

ESI securely packages products to reduce risk of damage during shipment. ESI verifies order quantity and weight with carrier before any shipments are sent. When receiving an order, first confirm quantity of boxes delivered with carrier’s quantity and inspect boxes for signs of damage. Carrier must record damages or shortages at time of delivery or claims will not be accepted. Do not sign for the shipment until it is verified. Signing a freight bill without any notation relieves the carrier of any responsibility and serves as your acknowledgement to ESI that shipment was received in full. Discrepancies or hidden damage found upon opening the shipment must be reported to ESI in writing within five (5) business days of delivery or Customer waives right to submit a claim. Damaged freight must not be removed from point of delivery and must remain in original packaging for inspection by carrier. ESI is not responsible for damages or discrepancies occurring after delivery. ESI reserves the right to request return of damaged or defective products.

RETURNS

Contact ESI Customer Service by e-mail ([email protected]) or phone (800.833.3746) to request a Return Authorization (RA) form. Please have the original PO number or ESI order number available. Request for product returns must be made to ESI within 60 days of the date shipped. Products, along with a copy of the RA form, must be received at ESI’s Warehouse within 30 days of the date of the RA form issuance to be eligible for credit. Products received after this date will not receive credit. Custom products, non-catalog products, and work surfaces are non-returnable. Package(s) should be sent to:

ESI Ergonomic Solutions 

ATTN: Returns Department

4030 East Quenton Drive, Suite 101

Mesa, AZ 85215

Products returned to ESI without having been issued a RA or those not meeting the return requirements will not be eligible for credit.

A re-stocking fee of 25% will apply to all non-warranty returns.

To protect your return against loss, ESI recommends choosing a carrier who will provide tracking information and the ability to insure the shipment.

Products which have been fully or partially assembled are not returnable for credit.

Products must be returned in undamaged, re-sellable condition and in original packaging.

Products should be carefully repacked to avoid damage during return shipping. Claims for product damaged on the return shipment are the responsibility of the Customer.

Upon receipt, the product will be inspected to ensure it meets ESI’s return guidelines. Once approved, your account will be credited appropriately. No credit will be issued for unauthorized product returns or those not meeting return guidelines. Do not make any adjustments to your account until receipt of ESI Credit Memo. Costs associated with installation, return shipping, etc. of returned products will not be reimbursed. Please allow up to 30 days for returns processing.

WARRANTY

Complete warranty information is available upon request. ESI will repair or replace any product that is determined to be defective with the same or comparable product after inspection by an authorized ESI representative. Warranty shall apply to original purchaser only and request must be submitted with original PO number. Warranties are based on normal installation and use of products in a standard 8-hour shift. Warranty does not apply to damage in shipment caused by carriers, damage caused during installation, normal wear and tear, use or conditions. Products that are modified or tampered with in any way by any person other than an authorized ESI representative will not be covered under warranty. Costs (such as installation, labor fees or express shipping) incurred due to replacement of products will not be covered under warranty.

DISCONTINUED PRODUCTS

Due to changing market demands, ESI periodically may elect to discontinue certain products. ESI reserves the right to change and/or discontinue products at any time without notice.